Terms of Booking

1. Who we are

These terms are between you and AJ's Glam Lab, operated by Ruby Konadu (“AJ’s Glam Lab”, “we”, “us”), at 23 Ontario Street, Madina New Road, Accra, Ghana (GhanaPost GPS GM-007-8114). Contact us by phone or WhatsApp on 024 726 0913 or by email at ajsglamlab@gmail.com.

2. Booking and the booking fee

• An online booking is confirmed only once the booking fee has been paid by Mobile Money and you see your receipt. The fee is shown before you pay; it is currently 39% of your booking total, rounded up to the nearest cedi.
• While you pay, your time is held for 10 minutes. If payment isn’t completed, the time is released for other clients.
• The rest of your total (the balance shown on your receipt) is paid at the studio on the day of your appointment.
• Prices are those shown on the website when you book. Your Mobile Money provider or payment processor may add a small processing fee to the booking fee.
• If a booking contains an obvious mistake (for example, a price shown wrongly because of a technical error), we will contact you to correct it, and if we can’t agree, we will refund the booking fee.

3. The booking fee is non-refundable

The booking fee secures time that Ruby keeps for you and turns other clients away from. It is non-refundable, except when we cancel your appointment (section 6) or as section 2 or the law requires. If you reschedule correctly (section 4), your fee moves to your new time.

4. Rescheduling

• You may reschedule a booking once, by contacting Ruby on WhatsApp or by phone at least 24 hours before your appointment. The new time depends on availability.
• Your booking fee is carried over to the new time.
• With less than 24 hours’ notice, or for a second change, the booking fee is lost and a new booking (with a new booking fee) is needed.

5. Cancellations by you

Bookings can’t be cancelled for a refund. If you can’t come, please reschedule as in section 4. If you simply don’t come, that is a no-show (section 7).

6. If we cancel or change your appointment

Sometimes Ruby may need to cancel or move an appointment (for example, illness or an emergency). We will tell you as early as we can. You can then choose either a full refund of your booking fee or a free reschedule to another available time. This doesn’t count as your one reschedule.

7. Lateness and no-shows

• Please arrive on time. Your appointment length is planned around the services you booked.
• If you are more than 20 minutes late, your appointment counts as a no-show and the booking fee is lost. Ruby may still serve you if her schedule allows, but this isn’t guaranteed, and a shortened service may be needed so the next client isn’t delayed.

8. Age

Clients aged 17 and over may book and attend on their own. Clients under 17 must be accompanied by a parent or guardian, who gives consent on their behalf.

9. Allergies, patch tests and your health

• Lash adhesive, tint and lamination products can cause reactions in some people. Before your appointment, tell Ruby about any allergies, sensitive skin, eye conditions or infections, recent eye surgery, or anything else that could affect your treatment.
• Ruby offers patch tests for lash glue, tint and lamination, and recommends one, especially if it’s your first time or you have sensitive skin. Ask her when you book; she will tell you how far in advance it needs to be done.
• For your safety, Ruby may decline or stop a treatment if she believes it could harm you. If that happens at the start of your appointment because of something you couldn’t have known, she will offer you a reschedule.
• If you choose not to have a patch test, or don’t tell us about a relevant condition, you accept the risk of a reaction that a patch test or that information could have prevented, as far as the law allows.

10. Aftercare and results

Ruby will give you aftercare advice. How long lashes, nails and brows last depends on aftercare, your natural growth cycle and daily habits, so results can differ from person to person. If you have a concern about your result, contact Ruby within a few days so she can look at it.

11. Photos of your treatment

Ruby may photograph or film her work for her portfolio and social media only with your permission. You can say no, and you can later ask for a photo or video of you to be taken down. See our Privacy Policy.

12. Our responsibility

Ruby provides her services with reasonable care and skill and uses professional products. As far as the law allows, we are not responsible for losses we couldn’t reasonably have foreseen, or for reactions or problems caused by information you didn’t give us or aftercare you didn’t follow. Nothing in these terms removes any right you have under the laws of Ghana that can’t be removed by agreement.

13. Payments and the website

• Booking fees are processed by our payment providers, Vendor Apps and Moolre. We never see or store your Mobile Money PIN.
• The website is built and maintained by TechDNA on our behalf. TechDNA provides the technology only and is not a party to your booking.

14. Changes to these terms

We may update these terms. The version you agreed to when you booked applies to that booking; we keep a record of which version that was.

15. Law and disputes

These terms are governed by the laws of Ghana. If something goes wrong, please contact us first on WhatsApp or at ajsglamlab@gmail.com; we will do our best to put it right.